Just download the Virgin Media Connect app and set it up once. See Signing in to the Virgin Media Connect app for details on how to do this. The Virgin Media Connect app will then remember you and automatically connect you to speedy WiFi when you're in range of a WiFi hotspot! Your phone will do all the work in the background. Plus it will work with Hub 4 and Hub 5 very soon.
A fair usage policy applies, but our WiFi hotspots are great for sharing photos and keeping in touch on the move. Virgin Media has a responsibility to make sure the content available is suitable for young people to access themselves or to look at over someone else's shoulder. The majority of security risks online are spread via malware within certain webpages.
Up to date security software should protect you from this. You may want to make sure that you have adequate security and anti-virus software on your device before you start using WiFi on the London Underground. We recommend you follow the advice of your device manufacturer on how to do this.
Also, if you need to send sensitive data such as your personal details or internet banking information, look for the padlock icon at the top of your browser bar to show that you're on a secure connection SSL or HTTPS. As WiFi on the London Underground is a public WiFi network, Virgin Media has a responsibility to ensure that the content available is suitable for young people to access themselves or to look at over someone else's shoulder.
First, you'll need to log out of the service. Then you can register with the service again using your new provider. You can use a number of devices on the WiFi service at any one time, meaning you can register and use a new device without having to log out of a previous one.
There is a limit to how many devices you can register with the service, and when this limit has been reached the next time you attempt to connect with a new device your least used device will be disconnected to make way. Unfortunately not. However, it's easy to get to: simply bookmark the page in your Favourites or if you have already been surfing the internet on the service, just press the back button till you reach the WiFi Portal homepage.
Don't forget you'll always be directed to the WiFi Portal homepage the first time you browse the Internet when connected to WiFi on the Underground each day. If you're with Virgin Mobile, Virgin Broadband, EE, Vodafone, O2 or Three you'll need to enter some of your customer details the first time you use the WiFi service, so make sure you have these to hand.
If you're registering for a WiFi Pass, you'll need to enter your email address and choose a password in order to set up a WiFi Pass account for the first time. You'll then need to buy a WiFi Pass to get access to the internet. When you top up your credit, it can take a little while for our systems to be updated and may take a maximum of 36 hours before you'll be able to access the WiFi again.
You can use more than one device on WiFi on the London Underground, and you'll need to register each device the first time you use it. Once you've registered on that device, it'll be automatically recognised every time you connect to WiFi on the London Underground and you won't need to re-enter your details.
Please see your device's user manual for specific instructions on how to connect to a WiFi network. If the station is enabled and you've tried connecting inside the station, try walking a few steps then search again for available WiFi networks. We've installed a huge amount of capacity at every WiFi enabled Tube station, but it does have to be shared out amongst everyone.
If the service is slow, it's probably because the station is crowded and a lot of people are using it. We'll be monitoring speeds and increasing capacity as needed. This may be due to a number of issues, ranging from a fault on the service to something interfering with the WiFi signal. If it's a fault on the network we'll fix it as quickly as we can.
If you see other people connecting but you can't, try setting up your device again as you did when you first activated it. If you've already connected to Virgin Media WiFi and get this message when you try to surf to a web page, it could be due to one of the following reasons:. When you connect at the start of your Tube journey and open your browser, you'll be taken to the WiFi Portal page to give you instant access to useful information like the latest travel news and London information.
Cookies allow us to recognise your device automatically when you enter a station. Cookies are regularly used by websites and WiFi connections to identify users. To enable cookies, just follow these steps for iPhones, iPads and BlackBerry and Android smartphones. For all other devices, please check your user manual which you can find on the manufacturer's website. Cookies are automatically enabled on BlackBerry devices, but you may need to clear your old cookie data.
To do this, just follow these steps:. Cookies are automatically enabled on Windows Mobile devices. But you can check by following these steps:. Your WiFi Pass expiry date will be shown. When your WiFi Pass runs out, you just need to buy another Pass to continue using the service. Get a WiFi Pass. If you're currently using a WiFi Pass, you won't be able to buy another one until your current one runs out.
Each day of WiFi has the same start and end times as the opening hours of the London Underground network, so you'll always be able to use WiFi on the last train. You'll still be able to access the WiFi Portal but won't have access to the internet until you buy another WiFi pass.
You can use your WiFi Pass credit on as many devices as you like, but only on three devices at a time. You can't transfer your credit to another person. Where can I get it? What can I do with it?
Why can't I get WiFi in the tunnels? The service Will all wireless devices work? My business BlackBerry device doesn't seem to send or receive emails when I am on the service? How does the WiFi network recognise me at every station? Please contact your IT department to check if your business device will work. If the internet doesn't seem to work, this may be a temporary issue. This is very rare, but if it does happen, service will usually resume in a short time. Your world at your fingertips.
Even underground. Free Wi-Fi on London Underground. Browse and message as much as you like. Connect for free at over stations. Accessible to all customers. Stay connected on your long trips. And your short ones. Running late?
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