Some system components--for example, device drivers and virus protection utilities--can conflict with the Adobe Creative Suite 4 installer and result in an incomplete or failed installation. To prevent these conflicts, install Adobe Creative Suite from the desktop. A damaged hard disk can cause installation errors. Disclaimer: Adobe doesn't support third-party disk utilities but provides the following instructions as a courtesy. For support, contact the developer of the disk utility.
Virus scan software can interfere with software installation. Temporarily disabling anti-virus software can allow software to install successfully.
The steps below are common procedures use to disable anti-virus software. If the steps below do not allow you to disable the anti-virus software refer to its documentation. If the tasks in the previous section don't resolve the problem, then you may be able to resolve the problem by reformatting your hard disk or by determining if hardware is conflicting with Adobe Creative Suite.
Disclaimer: Adobe doesn't support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you may void the computer's warranty. Note: Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices. The Adobe Creative Suite 4 installer is designed to create an installation log of the actions performed on the machine.
Install the system software on a different hard disk not a different partition on the same disk and then specify that disk as the startup disk. Then, install Adobe Creative Suite to the new hard disk. Install and run Adobe Creative Suite from a different hard drive installed in the same computer or the same hard drive installed in a different computer. If the problem doesn't recur, then the hard drive or the motherboard you were using previously may be the cause.
For assistance, contact the manufacturer. You can see if other Adobe customers have a similar problem by visiting the User-to-User Forums. If you confirm that other users have experienced the same problem, then Adobe Technical Support may be able duplicate and research the problem.
If none of the above steps has resolved the error or freeze that you are experiencing with Adobe Creative Suite 4 or Point Product, then you need to contact Adobe Technical Support. You can find the support options at the Adobe Support Center. Legal Notices Online Privacy Policy. What's covered. Beginning troubleshooting Intermediate troubleshooting Advanced troubleshooting This document can help you resolve problems that interrupt the installer for Adobe Creative Suite 4 on Mac OS X.
Beginning troubleshooting. Make sure that the system meets the minimum requirements for Adobe Creative Suite 4. Check the installation discs and disc drive. Log in as a user with administrator access privileges.
Install current Mac OS X updates. Run Adobe Creative Suite 4 installer while no other applications are running. Check the knowledgebase for any specific error during installation. Install the Adobe Creative Suite 4 from within a new user account. On Tiger Operating System. From the Apple menu, choose System Preferences. Make sure to remember the new password and to give the account administrative privileges by selecting Allow User to Administer This Computer.
Click Create User and close the Accounts window. Choose Log Out [ username ] from the Apple menu. Shut down the computer. Press the power button. Immediately after you hear the startup tone, press and hold the Shift key. Release the Shift key when you see the gray Apple and progress indicator. Install Adobe Creative Suite 4 from the desktop.
Insert the first Creative Suite 4 disc into your disc drive. Create a folder on your desktop named "Adobe CS4 Install". Copy the contents of the image into the folder created in step 2. Follow the on-screen instructions. Repair disk permissions by running Disk Utility. Start the computer from the system CD. Select the disks to be checked, and then click the First Aid tab.
Click Repair to check and, if necessary, repair selected disks. Temporarily disable any virus scanner. Click the anti-virus icon in the Menu Bar. Select the disable Anti-Virus option. Attempt the installation again. Re-enable the anti-virus software after the installation completes successfully. Advanced troubleshooting. Troubleshoot the Adobe Creative Suite 4 installation log file.
Locate and identify errors in the Adobe Creative Suite 4 installation log. For additional information, please refer to, "Find and read installation logs for Adobe Creative Suite 3 and 4 products" TechNote kb Search the Adobe Installation Support Center for solutions to the errors.
Install Adobe Creative Suite 4 from within a root user account. Use the Console utility to identify software conflicts. If the problem causes the installer to freeze, the Console utility can identify software that causes the conflict. Click the Logs tab. Select the Adobe Creative Suite 3. Restart the installer, and try to re-create the problem.
If the problem recurs, remove or update the software identified in the crash log. Use the Activity Monitor to identify and quit processes that may be using large amounts of system resources. Install to a different hard disk that is designated as the startup disk. To specify the startup disk:. Choose System Preferences from the Apple menu.
Select Startup Disk from the System selections. Select the drive to which you reinstalled the system software. Restart the computer. Run Adobe Creative Suite on a different hard drive or computer. Visit the Adobe User to User Forums. Contact Adobe Technical Support. Newer video card drivers can improve the OpenGL capabilities of your card.
See Update the video card driver below. Note: OpenGL does not support some features in After Effects, and the appearance of your composition can change between using OpenGL previews and software-rendered previews. If the problem recurs, OpenGL didn't cause it. Drag the OpenGL plug-in back to the original location. If the problem doesn't recur, the cause of the problem is OpenGL. Many OpenGL problems or conflicts are solved by updating the video card driver.
Many video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, contact the video card manufacturer for an updated driver, or download one from the manufacturer's website.
Leave this preference enabled unless you are experiencing OpenGL or memory-related crashes. If you disable the preference because of an OpenGL problem, and you later update the video card drivers, reenable the preference. Then, test the problem again.
For example, the entire screen can turn white. If After Effects displays artifacts or "garbage" blocks of incorrect pixels in the composition window, the video memory VRAM could be full, fragmented, or corrupted. Change or disable the screen saver if you frequently have problems with corrupted images in the composition window after turning off the screen saver.
Most display card drivers include utilities that allow you to access advanced functions of the card. In particular, anti-aliasing, and bit mode functions can conflict with OpenGL and cause After Effects to crash.
Set the advanced functions of the card to their defaults, then disable the anti-aliasing and bit mode options. If you are using multiple monitors with an Nvidia card, set the Multimonitor setting to "Compatible". See the documentation for the video card or to the manufacturer's website for instructions on how to access its advanced functions. If you are using multiple monitors and experience problems with OpenGL in After Effects, try the following:.
The Reduce OpenGL Texture Size script reduces the amount of texture memory After Effects uses and can provide better compatibility with older video cards. A newer video card can improve the OpenGL capabilities of your computer and make the script unnecessary. Then reset the After Effects preferences.
Re-create the After Effects preferences file to eliminate problems that damaged OpenGL preferences can cause. To re-create the After Effects preferences file, restart After Effects. If none of the above steps has resolved the error or freeze that you are experiencing with After Effects, then contact Adobe Technical Support.
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